Shipping Policy
Last Updated: 21st September 2025
WHO ARE WE?
SVH E-com ("we," "us," or "our") operates the website https://auren-studio.com/ (the “Site”). Our goal is to ensure a seamless and transparent shipping process for your convenience and satisfaction. Below are the details of our shipping process.
Shipping Costs
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Free Shipping: We offer free shipping on all orders.
Shipping Range
- Delivery Area: We currently ship within the United Kingdom.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 0-1 business days, Monday to Friday.
- Cut-off Time: Orders placed before 22:00 (GMT+01:00) Central European Standard Time (Amsterdam) will be processed the same day; those placed after will be processed the next business day.
- Delivery Time: Once processed, orders are expected to arrive within 4 to 8 business days.
- Total Estimated Delivery Time: 4 to 9 business days, depending on your location within the United Kingdom.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Shipping Process
- Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our [Returns Policy].
Contact Us
If you have questions or concerns about this Shipping Policy, please contact us:
- Email: support@auren-studio.com
- Phone: +31653818239
- Address: Goudplaat 78, 2131WK Hoofddorp, Noord-Holland, The Netherlands
- Opening Hours: Monday to Friday from 9:00 AM to 5:00 PM